Monday – Thursday 8.45 – 3.30
Fridays 9.00 – 3.30
The drop-in facility is well used with people requiring information and advice on a wide range of disability related issues. If we cannot provide the answers or help, our policy is to make sure that we find someone else who can, passing people onto other agencies and organisations. Our open door approach allows people to have a friendly chat over a cup of tea / coffee, or to discuss private problems or needs. We have a permanently based Development Officer and several volunteers manning the centre. We also encourage the participation of disabled people to be part of the office management by providing them with computer training and communication skills. This encourages our clients to become more active and involved in the wider community by building up their confidence in dealing with others.
The office is also the Transport Liaison Point, telephone and e-mail connections with an additional photocopying service, RADAR keys available for sale and four manual wheelchairs for public use.
LAD are members of Lochaber Action on Mental Health, Voluntary Action Lochaber, Volunteer highland, Lochaber Community Care Forum, Scottish Advocacy Workers Forum, Scottish National Disability Information Service (Update), The Action Group Scottish Accessible Transport Alliance, Community Transport Association, Lochaber Environmental Group and Friends of the West Highland Line.
Our membership this year totals 114 individuals and 6 group memberships, a 42% increase from the previous year. We regularly issue quality of service questionnaires to the users of our various projects and services and have found these to be of great help when planning for the future.